I don't know about you, but I have had enough of companies going that extra mile to squeeze every penny they can out of me. I have noticed, on most services I sign up to, insurance, membership organisations etc., I receive their contact details via a 08700 or 0844 number.
These numbers carry premium rate calls, i.e. they will cost more money to call than standard charges. Additionally, they more often than not will not be included in any free calls or low usage packages you have with your phone provider. These people are making money on our phone calls! So, on my insurance policy, if I wish to make a change or make a claim we all know these calls are managed on automated systems which keep you holding on for so long, most people automatically switch the phone to speaker, put it down and carry on with other things until the call is answered. Now think about it, how long are you kept waiting and how much is this really costing you? Just know, you are being charged out at least 8p per minute for this, I said at least, some charge more than that and some companies get a cut for this service.